Airtel Customer care or Front line Staff and Unsatisfied Customer

Spread the love

Bharti Airtel Lanka is in a position to failure as per my personal point of view,

Airtel Promotions in Jaffna.
Airtel Promotions in Jaffna.

The reasons I founded in Srilanka Bharti Airtel Head office and Pettah Outlet

  • Lack of Staff Commitment of the service,

Staffs in the customer care and the front line not efficient as the service provided in Dialog service. It’s because of lack of the knowledge or unwillingness of service

  • Staff Personal Behaviors with Customers

The Staffs are more likely to having a inter communication with staffs than the customers or clients.

  • Lack of Discipline

The staffs are more preferably likely to wear their own was of dressing than the process.

Specially the Pettah Branch staffs having their Lunch on their Front line desk [my personal Observation].

  • Higher Waiting time

The noon time there is a higher waiting time to meet the front line staffs helps; today I wait for a 1 hour to get the service from front line staffs with unsatisfied service.

Its hope the Bharti Airtel will be close their Srilankan venture soon, finally I am end up with dialog again,

 as Know devil [Dialog] is better than Unknown [Airtel].


Spread the love

Posted

in

by

Tags:

Comments

7 responses to “Airtel Customer care or Front line Staff and Unsatisfied Customer”

  1. rishy Avatar

    i wanna job for customer care office.. how can i get in

  2. fathima zainath Avatar
    fathima zainath

    I need job plz how can I contact ask for details

  3. D.M.Lakmini Chathurangika Dasanayaka Avatar
    D.M.Lakmini Chathurangika Dasanayaka

    I need a job in customer care office..how can I get details?

    1. Prasanna Avatar

      you can apply online

  4. dhanush Avatar

    I need a job in customer care office..how can I get details?
    i tried to apply online, but can`t do it, pls….., mail about job vacancies to my mail. thank you…..!

    1. Prasanna Avatar

      Dear Dhanush,
      i have posted an article of unstatisfied customer service of airtel, if you need to join with them pls do check on job website or airtel careers tab
      regards

  5. Rubesh A Ratnam Avatar
    Rubesh A Ratnam

    Rubesh A Ratnam

    November 01st , 2016 at 5 pm
    Dear sir,madam.

    I need a job in customer care office in north region .how can I get details?
    i tried to apply online, but can`t do it, pls….., mail about job vacancies to my mail. thank you…..!my mail add- pathmavasa@yahoo.com

    Reply

Leave a Reply to Rubesh A Ratnam Cancel reply

Your email address will not be published. Required fields are marked *