Creating Lasting Customer Experience through Excellent Service

Creating Lasting Customer Experience through Excellent Service

The Srilanka Institute of Marketing Organized a programme of Creating Lasting Customer Experience through Excellent Service at Kandy.

The Programme schedule from 9.00 Am to 5.00 Pm at Oak-Ray Regency, Kandy.

The programme will be consist of

  • Customer service Definitions and Concepts
  • Foundation of Superior Customer Service
  • A Profile of different customer personalities and ways of dealing with them
  • Managing a Customer Complaint System
  • Attaining customer satisfaction through quality Measures
  • Strategies and Actions to delight your Customers
  • Taking action to raise the level of Customer loyalty by Dealing with crisis
  • Developing a customer service culture within your organization
  • Effective communication with customers
Resource Person:Kanthi Basnayake
Date:17th November 2011
Time:9.00 Am to 5.00 Pm
Venue:Oak – Ray Regency, Kandy

 For more information and reservations on the above programme contact

Indika:0772 732 845
Asanka:0773 413 380



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