The Srilanka Institute of Marketing Organized a programme of Creating Lasting Customer Experience through Excellent Service at Kandy.

The Programme schedule from 9.00 Am to 5.00 Pm at Oak-Ray Regency, Kandy.

The programme will be consist of

• Customer service Definitions and Concepts
• Foundation of Superior Customer Service
• A Profile of different customer personalities and ways of dealing with them
• Managing a Customer Complaint System
• Attaining customer satisfaction through quality Measures
• Strategies and Actions to delight your Customers
• Taking action to raise the level of Customer loyalty by Dealing with crisis
• Developing a customer service culture within your organization
• Effective communication with customers

 For more information and reservations on the above programme contact

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