The Brandix College of Clothing Technology has organized a workshop on Customer Care and Public Relations in Colombo.

The Customer Care and Public Relations workshop with contents of

• Concepts of Customer care
• Handling customer complaints, objections and challenging behavior
• The psychology of customer care
• Public relation tools
• Sharing information
• Dealing with criticism, controlling anger and aggression
• Communication skill on phone and face to face
• Planning and organizing for qualitative customer services
• Administration at reception and the importance of first impression
• Being an ambassador of the company and maintain a professional image

For more information see below

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