The Brandix College of Clothing Technology has organized a workshop on Customer Care and Public Relations in Colombo.

The Customer Care and Public Relations workshop with contents of

  • Concepts of Customer care
  • Handling customer complaints, objections and challenging behavior
  • The psychology of customer care
  • Public relation tools
  • Sharing information
  • Dealing with criticism, controlling anger and aggression
  • Communication skill on phone and face to face
  • Planning and organizing for qualitative customer services
  • Administration at reception and the importance of first impression
  • Being an ambassador of the company and maintain a professional image

 

Venue:Brandix College of Clothing Technology
Medium:Bilingual
Date and Time:10th August 2012 (from 9.00Am to 4.00 PM)
Fee:LKR. 3,700.00 (inclusive lunch and Tea)

 

For more information see below

Customer Care and Public Relations workshop by Brandix

Customer Care and Public Relations workshop by Brandix




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