Category Archives: Education

Postgraduate Diploma/ Master in Public Administration / Public Management University of Colombo
Postgraduate and Master Degree

Postgraduate Diploma/ Master in Public Administration / Public Management University of Colombo

Postgraduate Diploma/ Master in Public Administration / Public Management University of Colombo
March 06, 2011 Sunday, University of Colombo advertised in Sunday Observer for calling application for the PG Diploma / Masters in Public Administration / Public Management.
The University of Colombo Faculty of graduate studies (FGS) publish the following details As follows
Who can Apply
Those who possess a Bachelor’s Degree from any recognized university or an equivalent professional qualifications and requires minimum experience in a public / Private sector environment.
How to Apply
Applicants are asked to download the application form from the website of or contact the Assistant Register of FGS, and perfected application can be handover to the FGS or sent under registered cover to reach FGS before March 20, 2011.
The Applicant needs to pay fee of Rs.2000.00 to FGS or its Peoples Bank account no 086-100-1911-89668 at any branch. The applicant is asked to attach the receipt to the application.
Mode of Delivery
The applicant can enjoy the modern delivery of mode of M-learning. The candidate can follow the lectures from their place of work or residence and they are not required to come to the university.
Contact Details
Course coordinator
Mobile no: 0773333207
Tel: 0112502127
Fax: 0112591395
All the very best of the your choice
Source: Sunder Observer advertisement.

Rational Planning Model [RPM]
My Observations and thoughts

Rational Planning Model [RPM]

The rational planning model is a model commonly uses for the business evaluations and strategic decision making purposes. Specially in CIMA examination focus rational planning model as a critical subjects for management students.

But there are only few points to be remembering for rational planning model. The subject of Enterprise strategy [E3] and enterprise management [E2] are mostly focus on rational planning model.

Its containing of

Mission and Objectives
Position Audit
Environmental Analysis
Co-operate appraisal
Strategic option generation
Strategic option evaluation and choice
Strategic implementation
Review and control
From review and control again continues with position audit and the environmental analysis.[its repeat the same process again and again]

Mission and Objectives
The mission and objectives are related to create the mission and objective of the organisations. When making the mission and objective the following should be considers,

Importance of Stakeholders and stakeholders power and interest
Key players, keep satisfied, keep inform, minimal efforts.

Cooperate social responsibility[CSR polices ],
Critical success factors [CSF].
Setting objectives for profit making organisations and non profit making organisations.
Environmental Analysis
The environmental analysis is analysis of the environmental factors how it’s help or affect the business environment. This is fully depending on the risk profile of the organisation.

Importance of business environments
PESTEL or PEST approach and Michel porter 5 Force theory,

Competitor analysis and reactions,
Environmental uncertainty,
Domestic and international environmental affects.
Position Audit
SWOT analysis,
Strengths, weaknesses, opportunities and threats.

Value chain analysis,
Primary activities and the secondary activities, how its help to identified the position of organisation.

Benchmarking approach,
Gap Analysis,
Scenario planning.
Resource based positioning.
Most of the positioning approaches are help the organisation to identify the internal capabilities of the organisation to develop their strategies.

Co-operate appraisal
The co-operate appraisal is a gathering point of the mission and objectives, position audit and the environmental analysis.

In the co-operate appraisal the organisation considering their internal, external factors are according with their mission and vision statements. After the success of elevations, it will lead to strategic option evolution level.

Strategic option generation
The strategic options are a pool of options. These options are indentifies and suggested by the different levels of management and the individuals. The collections of the strategic options are evaluated by the senior level management before it suggested to the top management to decide. Therefore the strategic options should be very carefully evaluate according to the mission and vision statement.

Strategic option evaluation and choice
It’s the level to evaluate the strategic options collected by the above stage. It’s should consider the following approaches,

3 generic strategy of Michel porter.
Cost leadership, differentiation and focus.

Ansoff’s Matrix,
Market development, product development, penetration and diversification.

Alternative growth approaches,
Internal approach and external approach.

Options for non profit organisations.
The strategic option evaluation activities are to select the suited strategy rather than best strategy.

Strategic implementation
The implementation of the strategy is like the project planning approach. This implementation activity is shown a success of the position of the chosen strategy.

Performance measures of the strategy,
Key mile strong and gates,
Financial evaluation of the businesses.
Value addition of the strategy,
There are not specific approaches to elevate the strategic implementation; the success in of the implementation will depend on the success of the project completions.

Review and control
The review and control is an activity of the evaluate the strategic decisions are following the basis of mission and objectives or not,

Comparison between the actual performance and the expected performance.
Alternative approaches for proper control mechanism,
Budgets and the performance,
Stakeholders satisfactions,
Needs of the amendments or adjustments.

The rational planning approach is continues process. The same steps are moving again and again, which develops to the organisation to be efficient and effectiveness.

Hospitality Management [& Studies]
Degree Programmes

Hospitality Management [& Studies]

The hospitality management is define as “the management involve with the hospitals management”. The hospitality management is not different from the business management, but the hospitality management more concern about the relationships and marketing with management backgrounds.

The hospitality management is focus on
Hospital Administration
Information technology
HRM [human resource management]
Strategic decision making
Quality controls
Public relationships
patient care
personal care
basic first aides
I have seen some small level hospitals in the market which suffering because of lack of management skills. Some of the semi government hospitals also suffer sick of lack of management[Hospitals].

I have a plan to takeover such lose making hospital ventures and developed accordingly, I have target a hospital which providing a worst service now[hope until i buyout],

These are some strategies to Run A Successful Hospitals to be
Providing an of the excellent services,
Hospital is a place where earn through service they provides, the services are depend on the panel of the doctors and the board of directors. Most of the time people scold the hospitals are earning through get fear to the patient. But the reality is the hospital business is a most reputed business than the other businesses.

Excellent patient care,
The Patient care [customer] service is a key success factor of the business.

Panels of doctors,
The panel of doctors are also a main pillar of the hospitality business. The specialized and the patient friendly doctors are having a good demand for their consultancy services. The qualifications of the doctors also value added to the hospitals to build their brand name.

Affordable charges,
The fee collecting from the patient should be a sensitive factor in hospital businesses. The hospital needs to develop a good names and capture the minds of customers,therefore they should charge lesser rates in initially.

This is a part of relationship marketing, to reduce the profits in first few arrivals and make them to feel the hospital is friendly service, therefore the money loose in the patients can collect thorough their developments of customers services.

Long term strategies,
The strategies to develop a long term business plans, than the short term focus. The short term business plans will show good profits in initial stages but in future is questionable about their success.

The future plans should accordance to the mission and vision statement of the hospital.

Skilled supportive staffs,
The skilled supportive staffs are also a pillar of the successful business. The quality of services by the support staffs are added value to the hospitals and make the patient to feels free.

The location is an important factor of the business. Especially the hospital should have an easy access to the location. The location also is a peaceful and the widely available of transportation facilities to reachs hospital easily.

The ward facilities,
The ward is where the patient stays and getting the medical assistance. These ward facilities are necessary service to the patients.To be successfully to provide service of 24 X7, the ward facility is important to be access.

Track record of the services
The track records of the services important to be maintain their standards and the levels of business.

Level of acceptance of the standards and regulations
Some of the standards are optional to follow to provide a good service to the patients. The level of the acceptance of the requlations and standrads are the critical success factor of business.

The success of the hospitality is depending on the success of the capturing patient minds, and how fast the patient gets their good health backs

How to analysis a case study?

How to analysis a case study?

Secret of success
Before read the case study everyone should understand the answers in the scenario. The person who understands the case correctly wins the battles.

How to analysis a case?
Understand the basis
Student should understand what the industry is case is, and what is the history of the case contents.

For examples if the case is talk about the airport industry, the student should know, some background knowledge about the airport management [practical and academic] and she or he should be understand the history of that airport which given in case.

The understanding of the history will help the student to, develop suitable strategies to the case or understand what short of risk that company is facing.

Understand the Vision, Mission and Objective of the case.
The student should understand what are the vision, mission and objectives of the organisation given in a case.

The organisational long terms strategies are depend on their mission and vision statements. Therefore it’s necessary to the student to understand it.

Understand the industrial or organisational life cycle

To identifying the organisational or industrial life cycle, will help the student to understanding what kinds of strategies should adopted to the case related business.

This life cycle providing a clear picture to the student about, whether they looks for short life cycle or long term life cycle.

Understanding the issues or problems
To understand the correct problem is the critical success factor to pass the exams.

Understand the factors made issues to the organisation.
1. The student should understand the rationale behind the problems of the organisation faces, same time he or she should be investigate the main problems of the organisation.

2. Once the problem or issues identified, the student should question him or her self’s, how the problems will be solve in short term and long terms.

3. Once identifying the short term problems. It’s necessary to classified it to how to important and immediate is that problem is. The weight age will be given according to important and immediate. And says how to solve it and what kind of strategies to undertaken.

Understanding the long term issues
To understanding to long term problems will be help the students to write about the following question or approaches.

1. How these issues are arises?

The student should understand how these issues are arising, and what the base of these issues is.

2. How its affect to the current operations and the systems?

It’s good for student to understand how these problems are affecting our current operations and the systems. And understanding of how its effect the stakeholders, also important to make decision making.

3. What are the opportunity methods are available to the organisation to solve these problems.

4. Student should question their selves as

a. What are the strategies can adopt to solve those problems?

b. How long will take to solve these problems?

c. What is the projected budget for problem solving strategies?

d. What are the losses due to these problems?

Suggested decisions
This is a very important part of the case study. What are the decisions we taken with the limited available information. And how successfully we analysis and get the correct problems of the organisation or industry.

Because most of the examiners are expecting one suggested answer than the 2 or 3 options give to them. The selected decision or answer should be clearly explaining with the all the following aspects,

1. Financially beneficial or not [viability of success]?

2. Is the decision according to the mission and vision of the organisation or objective?

3. What are the internal factors will be consider to taking decisions?

4. What are the external factors should consider to taking decisions?

5. How the decisions are accordance with changes organisational culture and structure?

6. Is it providing a permanent solution to the organisation or a temporary?

Additional factors which is to considers

Critical success factors of the organisation
Value addition activities of the organisation
Keep performance indicator[KPI’s] of the organisation
Financial ratios of the organisation
Financial potions and performance of the organisation
The inflation and interest rate of the organisation
Foreign currency risk of the organisation
Banks and hedging dealing of organisation
Risk profile of the organisation
Working capital policy of the organisation
Cultural and social factors of the environment

Short and sweetly
Whatever the analysis we made all the answers are given in scenarios. Therefore as a student we identified the answers separately and given back the same background to the examiner again.

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