McDonalds a famous fast food restaurants worldwide, offers its value added service oh Home delivery service from today.
These services are available from McDonalds websites of www.mcdelivery.lk
Click below website to visit McDonalds Home Delivery Service
Read below Frequently Asked Questions from McDonalds Sri Lanka Website
Q1 :I am an existing McDelivery user and don’t have a password. How do I sign in?
A1 :An email with your account details has already been sent to your registered email address. If you haven’t received this, click on ‘FORGOT Password?’ located at the top right corner of your screen and we will send you another email with instructions.
Q2 :I am new to McDelivery. How do I set up my account?
A2 :Click on ‘REGISTER’ at the top right corner of your screen. Key in your personal details and agree to our terms and conditions. Your account is now ready.
Q3 :How do I add a new delivery address to my account?
A3 :You can add a new address by going to the ‘My Address book’ section in the ‘My Account’ menu, or by clicking on the ‘Add address’ button when you start ordering.
Q4 :How do I change my stored delivery addresses?
A4 :Your stored delivery addresses can be modified by clicking “Change / Add Address” but you can add up to 5 delivery addresses in total. If you need to add more, just delete an existing address.
Q5 :Can I change the email address for my account?
A5 :We’re sorry but this feature is not available for now. Please register a new email account to start ordering now.
Q6 :Can I contact McDonald’s to change the email address for my account?
A6 :For security reasons, McDonald’s cannot access your email account.
Q7 :I’ve forgotten my password. How do I reset it?
A7 :Click on ‘Forgot password?’ at the top right corner of your screen. Enter the email address you registered with, and further instructions will be emailed to you.
Q8 :I’ve forgotten/ cannot log in with my email address registered previously on McDelivery.lk. What must I do?
A8 :Register a new account with an email address (different from your previous one) to start ordering.
Q9 :How do I start ordering?
A9 :Click on ‘ORDER ONLINE NOW’ on the main page banner. The estimated delivery time to your location will be shown. Start adding items from the menu to your shopping bag. If you haven’t logged in, you need to sign in before adding items. When you’ve finalised your order, click the ‘Check out’ button at the bottom of your shopping bag.
Q10 :How do I place an advance order?
A10 :Click on ‘Order in Advance’ from the top menu and select your delivery time and address. Choose items from the menu and click the ‘Check out’ button when you’re done. If you haven’t logged in, you need to sign in before selecting menu items.
Q11 :Is there a minimum order value for delivery?
A11 :Yes, a minimum order of Rs 500 applies to all McDelivery orders.
Q12 :What will happen if my order does not reach the minimum amount of Rs 500?
A12 :A minimum value of Rs 500 will be required for the order, on top of the delivery surcharge.
Q13 :Can the delivery surcharge be considered as part of the minimum order amount?
A13 :No. The Rs 500 minimum order amount is limited to the food order. The delivery surcharge is a separate charge
Q14 :Who can I speak to with regards to this policy? I am very unhappy and feel that this is unfair.
A14 :Please rest assured that we take every feedback very seriously and will convey your sentiments to our management for their review. You can also submit your feedback at the contact us page via our website to share your thoughts. Thank you
Q15 :What are the payment options available to me?
A15 :You can pay by either cash or credit card.
Q16 :How do I check the status of my order?
A16 :Click on ‘Track my Order’ from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your payment was received).
Q17 :Where can I change my account info?
A17 :Once you’ve signed in to the site with your username and password, select “My Account” from the top menu. You can change your account information there.
Q18 :I have a large order. Can I order online?
A18 :You can order through our website for orders below Rs 5,000. For orders above Rs 7,500, please call our McDelivery hotline at 5 555 555 for assistance.
Q19 :How long do I need to wait for my order?
A19 :The delivery time is subject to weather conditions and quantity of the order.
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