The Srilanka Institute of Marketing Organized a programme of Creating Lasting Customer Experience through Excellent Service at Kandy.
The Programme schedule from 9.00 Am to 5.00 Pm at Oak-Ray Regency, Kandy.
The programme will be consist of
- Customer service Definitions and Concepts
- Foundation of Superior Customer Service
- A Profile of different customer personalities and ways of dealing with them
- Managing a Customer Complaint System
- Attaining customer satisfaction through quality Measures
- Strategies and Actions to delight your Customers
- Taking action to raise the level of Customer loyalty by Dealing with crisis
- Developing a customer service culture within your organization
- Effective communication with customers
Resource Person: | Kanthi Basnayake |
Date: | 17th November 2011 |
Time: | 9.00 Am to 5.00 Pm |
Venue: | Oak – Ray Regency, Kandy |
For more information and reservations on the above programme contact
Indika: | 0772 732 845 |
Asanka: | 0773 413 380 |
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