Creating Lasting Customer Experience through Excellent Service

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Creating Lasting Customer Experience through Excellent Service
Creating Lasting Customer Experience through Excellent Service

The Srilanka Institute of Marketing Organized a programme of Creating Lasting Customer Experience through Excellent Service at Kandy.

The Programme schedule from 9.00 Am to 5.00 Pm at Oak-Ray Regency, Kandy.

The programme will be consist of

  • Customer service Definitions and Concepts
  • Foundation of Superior Customer Service
  • A Profile of different customer personalities and ways of dealing with them
  • Managing a Customer Complaint System
  • Attaining customer satisfaction through quality Measures
  • Strategies and Actions to delight your Customers
  • Taking action to raise the level of Customer loyalty by Dealing with crisis
  • Developing a customer service culture within your organization
  • Effective communication with customers
Resource Person: Kanthi Basnayake
Date: 17th November 2011
Time: 9.00 Am to 5.00 Pm
Venue: Oak – Ray Regency, Kandy

 For more information and reservations on the above programme contact

Indika: 0772 732 845
Asanka: 0773 413 380

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