The Srilanka Institute of Marketing organized a Customer Service Excellence Workshops on 4th August 2012 at Hotel Taj Samudra.

The Workshop will be resource by Mr. Prasanna Perera. And the Programme will guild you basic information about the Customer Service Excellence Workshops and Process.

Workshop Contents

  • External Customers Vs Internal Customer
  • Customer Service Attitudes
  • Customer Service Skills
  • Managing Customer “ Touch Points”
  • Learning to Say “No” Without losing Customers
  • Identification of Difference types of Customers, Their behaviors and needs
  • Going the extra smile for Customers
  • The little things that delight customers
  • Using technology effectively to provide excellent service
  • Service recovery methods
  • World class customer service examples and benchmarks


Date:4th August 2012
Venue:Taj Samudra
Time:9.00 Am to 5.00 Pm


For more information see

Customer Service Excellence Workshops in Srilanka

Customer Service Excellence Workshops in Srilanka

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